Self-served 24/7 customer service
The Audi Service Station is a fully automated key drop-off and pick-up system, designed to increase customer satisfaction, cut costs and add revenue.
Satisfied customers
Your client can pick up car keys 24/7, only using the smartphone. No need to worry about opening hours or long queues during rush hour.
Improved results
Automating the customer journey cuts operational costs and adds revenue.
Secure and easy
The Audi Service Station is certified according to EN 1143-1. It can be installed outdoors or indoors, ready to use within hours.
How the Audi Service Station works
The customer makes a service appointment, receives a message with locker access on the mobile phone and deposits the key.
The car dealer is notified of the drop-off and completes the service order.
After service, the customer receives a notification and access to the locker on the mobile phone and can even make payment.
The customer has handled everything on the phone – Drop off, pick up and payment.
The web-based portal gives dealers full control
Handle everything in the web portal. From simple key exchanges to payments and issuing replacement vehicles. Information can be extracted directly from the Volkswagen Group Backbone.
All you need is a phone
Let your clients make payments, and drop off and pick up keys around the clock using their mobile phones. No apps need to be installed.
Secure cabinet
The robust Audi Service Station cabinet is built for outdoor installation and is certified according to EN 1143-1.
Handles payment
Making payment via the Service Station secures your invoice since the customer can only unlock the key after payment. You decide which bookings require payment to open a key.
The Audi Service Station is ready to connect with PayPal, Klarna, Nets and other payment providers. You can decide which payment options you want to use.
Courtesy car
Let the Audi Service Station handle courtesy cars. Cars can be collected and handed back around the clock, as meeting with the client in person is unnecessary.
Easy set-up
The Audi Service Station is installed within hours. A power supply, an internet connection and a solid foundation are all you need.
Optional integrations
Use it as a standalone solution or integrate optionally with DMS systems, mobile payment providers and other third-party solutions. Contact us and ask for a customized solution.
Kjetil Barli, Service Marketing Manager, GROMSTAD AUTO AS
The cabinet has now become a full-fledged solution that helps us with the key drop-off and pick-up 24/7, including payment solutions that complete this.
OFFICIAL AUDI AND VOLKSWAGEN DEALER, ARENDAL, NORWAY
Secure IT solution
- All servers are located in a secure data centre.
- Traffic between servers and cabinets is end-to-end encrypted
- User access is restricted and controlled by 2-factor authentication
- Redundant architecture for high-service grade
- Sharebox has passed the IT security assessment of Audi AG
Technical specifications
- Freestanding safe according to EN 1143-1:2019
- Automate and remote controlled
- 32 lockers: 5,5 x 6,0 x 9,0 cm (H x W x D)
- Colour: According to the Volkswagen Group brand CI
- Touch screen (with Volkswagen Group brand CI)
- Height: 194 cm
- Width: 70 cm
- Depth: 30 cm
- Weight: 355 kg
- Power supply: 110-240V 50-60Hz
- Consumption: 150W
- Cabled internet connection (GSM/LTE back-up)
Certifications
FG Godkjenningsbevis
Board of Norwegian insurers
EN 1143-1 Certification
RISE Research Institutes of Sweden
Danske sikringsguiden
Board of Danish insurers
Offer and pricing
Please enter your email address, and we will send you a detailed offer.
Included in the service
| Capacity | |
| Lockers available | 32 |
| Web admin user licenses | 8 |
| 24/7 Functionality | |
| Drop-off with an appointment with web-link | ✔ |
| Pick-up with an appointment with a web link (incl. payment) | ✔ |
| Drop off without appointment touch screen | ✔ |
| Web application for the dealer (as of September) | ✔ |
| Branding | |
| Customized touch screen | ✔ |
| Customized adminweb | ✔ |
| Customized weblink & e-mail/sms messages | ✔ |
| Hardware in Volkswagengroup brand CI | ✔ |
| Integration with API | |
| Payment (Klarna, Nets, Paypal) | ✔ |
| ERP/DMS (existing integrations) | ✔ |
| Hardware | |
| EN 1143-1 certified (freestanding) | ✔ |
| Heating element and fan | ✔ |
| Burglary sensor | ✔ |
| Touch screen | ✔ |
| GSM Back-up | ✔ |
| Any key fits | ✔ |
| Support & Service | |
| 24/7 monitoring of the service with an alarm function | ✔ |
| Dedicated onboarding team for dealer | ✔ |
| English phone support for dealers 24/7 | ✔ |
About Sharebox
Sharebox is a technology platform that brings everything automotive and mobility companies need to deliver a best-in-class customer experience into one place.
Our crafted, self-service solution and hardware help aftermarket dealerships and rental operation teams grow with technology and tools that are powerful and future-oriented.
